Refund policy

At Siwar Gallery, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Return:

To qualify for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a Return:

To initiate a return, please contact us at support@siwargallery.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Remember, items sent back to us without first requesting a return will not be accepted.

For any return queries, feel free to contact us at support@siwargallery.com.

Damages and Issues:

Upon receiving your order, please inspect it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and resolve it promptly. For defective items, we will provide a full refund.

Exceptions / Non-Returnable Items:

We cannot accept returns on sale items or gift cards.

Exchanges:

The quickest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will inform you whether the refund was approved. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please note, the refund will be for the item price only; original shipping costs will be deducted. Additionally, customers are responsible for covering the return shipping costs.

Please allow some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@siwargallery.com.