Refund policy

At Siwar Gallery, we want you to love your purchase. If you're not completely satisfied, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the exact same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Starting a Return

To initiate a return, simply shoot us an email at support@siwargallery.com. If your return is accepted, we’ll send you detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives! Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right. For defective items, we will provide a full refund and cover the return shipping.

Exceptions & Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds & Return Shipping

Once we receive and inspect your returned item, we will let you know if the refund was approved. If approved, a full refund for the item will automatically be applied to your original payment method within 10 business days.

Return Shipping Costs:

Because we offer free shipping on all outbound orders, customers are responsible for purchasing their own return shipping label (unless the return is due to a defective or damaged item as mentioned above).

Please allow some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at support@siwargallery.com.